Service Coordinator
Brighton, MI
Full Time
Mid Level
Service Coordinator – Tank Services
Why Join the Corrigan Team:
Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely. Corrigan is a fast-moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.
Job Overview:
The Service Coordinator plays a pivotal role in orchestrating seamless rental and service experiences for our valued residential and commercial clients. Acting as the central point of contact, the Service Coordinator ensures smooth scheduling and timely delivery of services. This full-time role, reporting directly to the Service Manager. This is a full-time, non-exempt position reporting to the Service Manager.
Primary Duties:
- Collaborate with our service team to schedule installation and maintenance service events, ensuring optimal efficiency.
- Provide guidance and oversight to a dedicated group of field technicians, ensuring work is executed to the highest standards.
- Contribute to the upkeep and accuracy of essential customer, equipment, and company data.
- Partner with our Sales team, technicians, parts team, and customers to generate accurate quotes for rental and service events.
- Liaise with the accounting department to manage customer payments and collections, swiftly resolving any billing or payment issues.
- Support the development and performance evaluation of service technicians, fostering a culture of continuous improvement.
- Act as the initial point of contact for customer and sales complaints, adeptly providing swift and effective resolutions.
- Participate in an on-call rotation, responding to after-hours and emergency customer requests with professionalism and urgency.
- Thrive in high-stress environments and handle frequent interruptions with composure.
- Demonstrate outstanding interpersonal skills, maintaining a courteous and friendly demeanor towards both customers and colleagues.
- Ensure regular and dependable attendance, actively engaging in face-to-face meetings and spontaneous conferences with peers on-site.
- Prioritize safety by operating in a constant state of alertness and adhering to company quality, safety, and environmental guidelines, as well as employee handbook policies.
- Embrace flexibility by undertaking any additional duties as assigned, contributing to the overall success of our team.
Qualifications / Experience / Education:
- High school diploma or GED Required.
- HVAC experience preferred.
- Strong organizational and scheduling skills.
- Attention to detail including follow up and follow through.
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities effectively.
- Ability to train and coach team members.
- Ability to work in a fast-paced and dynamic environment.
Corrigan – Who We Are:
Corrigan is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions, and Technical Environmental Services.
Corrigan understands the importance of preserving our environment and giving back to the communities.
At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers.
Benefits:
Corrigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Medical, Dental & Vision Insurance – Eligible 1st of the month after employment begins.
- Life Insurance. Short-Term Disability Coverage.
- Vacation & Personal Time. Paid Holidays.
- 401(k) – Company matches 50% up to 5% employee income.
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